Cancellation & Refund Policy

Last Updated: October 2026

At Bin Valet Services, we are committed to providing reliable, stress-free curbside waste and recycling cart management across Lethbridge, Alberta. Because our operations involve scheduled route planning, fuel, and dedicated labor, our cancellation and refund guidelines are outlined below.

1. Subscription Services (Single Bin Valet & Standard Valet)

• No Long-Term Contracts: our weekly and monthly subscription plans are billed on a recurring basis with no long-term contracts. You may cancel your subscription at any time.
• How to Cancel: you can cancel your subscription at any time by emailing us at binvalet.lethbridge@gmail.com or through your customer billing portal link.
• Cancellation Notice: to avoid being charged for your next billing period, please submit your cancellation request at least 36 hours prior to your scheduled renewal date.
• End of Service: once canceled with proper notice, your service will remain active until the end of your current paid billing period, and no further recurring charges will be billed to your card. We do not provide prorated refunds for mid-cycle cancellations.

2. Traveler's One-Off Service (One-Time Bookings)

• Advance Notice Cancellations: if your travel plans change, you may cancel a one-time booking for a 100% full refund if notice is received at least 36 hours prior to your scheduled staging evening.
• Late Cancellations: cancellations received with less than 36 hours' notice prior to the scheduled staging window are subject to a $10 administrative fee, with the remainder refunded to your original payment method.
• Once our valet has been dispatched to your property or has staged your carts, one-off bookings are non-refundable.

3. Property Access & Inaccessible Bins

To perform our service, our valets require unobstructed access to your carts:

• Gates must be unlocked, pets must be secured indoors, and paths must be reasonably clear of severe obstructions.
• If our valet arrives and cannot safely access your bins due to a locked gate, loose aggressive pet, or blocked entrance, we will attempt to contact you immediately.
• If access cannot be gained during our scheduled route window, that visit is forfeited and non-refundable, as route time and fuel have already been expended.

4. Extreme Weather & Municipal Collection Delays

Southern Alberta experiences severe weather, including extreme chinook wind events, blizzard conditions, or ice storms:

• Wind Protocols: if severe chinook winds threaten property safety, we stage carts according to high-wind safety standards. If the City of Lethbridge cancels or postpones municipal collection, our schedules will automatically adapt to the City's revised schedule at no extra charge.
• Safety Hold: if extreme weather causes a temporary delay in rollout or rollback times, we will complete the service as soon as road conditions are safe. Weather-related schedule shifts do not qualify for cash refunds.

5. Refunds & Payment Disputes

• Service Errors: if we miss a scheduled staging or return due to an internal scheduling error on our part, we will promptly credit your account for that week's service or issue a prorated refund to your original payment method.
• Processing Time: approved refunds are submitted to your card via our payment processor (Stripe) within 1–2 business days. It generally takes 5–10 business days for the credit to appear on your bank or credit card statement.

Contact Us

If you have questions regarding this policy, need to pause your service, or wish to cancel, please reach out to us directly:

• Business Name: Bin Valet Services
• Service Area: Lethbridge, AB, Canada
• Contact Email: binvalet.lethbridge@gmail.com
• Call or Text: +1 (587) 220-2755