Privacy Policy
Last Updated: October 25, 2026
Bin Valet Services ("we," "us," or "our") respects your privacy. This policy explains what personal information we collect when you use our website and curbside bin valet services in Lethbridge, Alberta, how we use it, and the choices you have.
1. Information We Collect
- Contact details: your name, phone number, and email address when you submit a service request or contact us.
- Service information: your service address, postal code, gate or access instructions, and notes you provide about your property.
- Billing information: payment details processed securely by our payment provider; we do not store full card numbers on our systems.
- Service records: date-stamped photographs taken during service visits (for example, of blocked driveways or damaged gates) as described in our Terms of Service.
2. How We Use Your Information
- To schedule and perform bin valet services at your property.
- To communicate with you about scheduling, service updates, holiday delays, and billing.
- To process payments and manage your subscription.
- To document service conditions and resolve disputes.
- To comply with legal and municipal obligations.
3. What We Never Do
- We never sell your personal information to third parties.
- We never share your access codes or gate instructions except with the technicians servicing your property.
- We do not use your information for unrelated marketing without your consent.
4. How We Protect Your Information
We limit access to your personal information to authorized personnel who need it to perform your service. Gate codes and access instructions are shared only with the technicians assigned to your route and are handled with care.
5. Data Retention
We keep your information for as long as you are an active customer and as needed afterward to meet legal, accounting, and dispute-resolution requirements. You may ask us to delete your information at any time, subject to those obligations.
6. Your Rights
Under Alberta's Personal Information Protection Act (PIPA), you may request access to, correction of, or deletion of your personal information. To make a request, contact us using the details below.
7. Contact Us
Questions about this policy or your personal information? Reach us at:
- Email: binvalet.lethbridge@gmail.com
- Call or text: +1 (587) 220-2755